Rezedent.com is tool used by Rental Properties, HOAs, Property Managers and Property Owners to help build Community and communicate effectively.
The team at Rezedent.com is happy to launch your connected community portal to discuss important topics, share ideas and help you to connect with neighbors in your Rental Property and/or HOA.
Rezedent.com has a free socially connected community portal that privately connects your community (HOA) and Property Manager. This web-based tool was designed from frustrations and lack of communication within small to large rental properties as well as HOA properties. The tool is an easy to use sophisticated web-based tool that has: Private Neighbor Connections Invitation; Private messaging; event calendar and reminders; property manager alerts and newsletters; open forum discussion boards (you choose the topics); the community Garage Sale where you can post and trade goods and services.
The payment feature allows your property to receive online Credit Card and ACH payments to recoup Rent and HOA payments and late fees. The portal pay module is HTTPS secure SSL and PCI/DSS compliant for residents and renters to pay Rent or HOA Dues with a Credit Card and ACH that goes directly to your property Bank account and receivable to help keep you budget money coming in a timely manner.
Conversations on Rezedent.com are with real people, so please be courteous and use good judgment. Harassing behavior, threats, stalking, heckling, and profane language are prohibited and as in the real world, conversations are not moderated by Rezedent.com so please understand that we cannot control or be responsible for the behavior of the other users. If at any time you wish to end a conversation with a particular neighbor, you can do so by selecting “un-neighbor” in the invited neighbor in My Neighbors sections of your Pool Deck. If the neighbor continues to send messages through invites select “ignore.” Finally you can flag a neighbor and when a collective 3 global flags from different users to the non-neighborly will remove that privilege of the social media tools in their community.
Please read these ToS prior to use of this site. By clicking the “Accept” button and continuing to access or use this Site or any service available on this Site, you signify your acceptance of these ToS.
You represent and warrant that you have read, acknowledge and agree to be bound by the terms of the Service. Your further represent and agree that: (i) you have the power and authority to enter into this agreement; (ii) you are at least eighteen (18) years old; and (iii) you will comply with all US law regarding the transmission of any data obtained from the Service in accordance with the terms and conditions of service.
Please read these ToS prior to use of this site. By clicking the “Accept” button and continuing to access or use this Site or any service available on this Site, you signify your acceptance of these ToS.
You represent and warrant that you have read, acknowledge and agree to be bound by the terms of the Service. Your further represent and agree that: (i) you have the power and authority to enter into this agreement; (ii) you are at least eighteen (18) years old; and (iii) you will comply with all US law regarding the transmission of any data obtained from the Service in accordance with the terms and conditions of service.
Company currently provides access to proprietary Social Media Tools and an Internet-based credit card and on-line ACH (electronic checking) service to corporate affiliates, rental property owners, rental property managers (the “Participating Affiliates”) and their respective property representative, tenants, which facilitates various electronic payment services for monthly rents, periodic rents, security deposits, other deposits, condo fees, HOA Dues, fixed utility payments, other fixed payments and all other fees and charges related to leased space, fixed or variable (the “Service”). You, as the tenant of a Participating Landlord, are eligible to use the Services to pay your rent and any related fees covered under our service agreement with Participating Affiliates. Your credit card, on-line electronic checking (“method of payment”) made through the Service will be remitted to your Participating Landlord in accordance with our service agreement with the Participating Affiliates. You will receive an email confirmation from Company acknowledging the Company receipt of credit card, on-line electronic checking. Unless explicitly stated otherwise, any new features, which enhance, or augment Company current service offering shall be subject to the terms and conditions of service. You must obtain access to the World Wide Web and/or Internet in order to use the Service, either directly or through other devices that access web-based content. You must also pay any administrative fees associated with such access. In addition, you must supply all necessary equipment to connect to the World Wide Web and/or Internet, including a computer, a modem or other access devices.
**Please note that payments are for your current month of rent or dues by credit card and ACH will show up on your statement as 2 transactions: “Rezedent.com, LLC” is the Administrative Fee to cover Credit Card or ACH costs; the other is “Your Property Name with Address identifier”, this is your principle amount of Rent or HOA dues deposited directly to your property bank account. If you initiate a chargeback and it is overturned, there is a $50 fee for the chargeback.
In consideration of your use of the Service, you agree to: (i) provide information about yourself that is true, accurate, current and complete as prompted by the Service’s sign up form (the “Sign Up Information”) and (ii) where applicable and appropriate, maintain and promptly update the Sign Up Information to keep it true, accurate, current and complete. If you provide information that is untrue, inaccurate, not current or incomplete, or if Rezedent.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Rezedent.com reserves the right to suspend or terminate your Rezedent.com account and refuse any and/or all current or future use of the Service.
Upon registering for the first time, your property representative will be notified and will verify your account so, you can login to make future payments. If you are returning as a Registered User, please access your account by logging in to our system using either your property Website Portal (if available) at Resident Login or alternatively at www.rezedent.com on the Sign In button enter Username and Password.
You will create a password and account designation when completing the sign-up process for the Service. You are solely responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities occurring under your password or account. You agree to notify Company immediately if you notice unauthorized use of your password or account or any other breach of security. Company cannot and will not be liable for any damage or loss arising from your failure to comply with this Section. You can reset your password from Sign In button and select "forgot password" link on www.rezedent.com. Follow the prompts and a new secure password reset will be emailed to the original email you registered with. If you forgot your original Contact hellosupport@rezedent.com or your property representative to help you.
A large portion of Administrative Fees are used to help offset our platform costs, data storage, servers, and online Credit Card and ACH transaction costs. Company reserves the right at any time to charge and/or increase or decrease Administrative Fees (“Administrative Fee(s)”) for access to portions of the Service such as the Pay Module or the Service as a whole. Your property representative will be notified of changes in Administrative Fees but will reflect on your “Make Payment” statement under line item “Administrative Fee” and your continued use of the Service indicates your acceptance. You shall pay all Administrative Fees incurred through your account in effect for the billing period in which such Administrative Fees are incurred, including but not limited to charges for any chargeback’s services offered through the Services, by Company or by any other vendor or service provider. If any you shall pay all applicable taxes relating to the use of the Service through your account, and the purchase of any other services. Late fees may be assessed on your invoice by your landlord for rent payments or HOA Dues which occur after the late dates and or grace periods as established in your agreements with Participating Affiliates. [Certain portions of the Service or the Service as a whole may require a prepaid fee (“Prepaid Fee”) or Subscription by your Property Owner.
If and when, you expressly agree to you sign up for the Automatic Payments, you authorize Rezedent.com to charge your principle amount of Rent or Dues, any applicable Administrative Fees; late fees; and any other charges you may incur in connection with your use of the Service or Landlord. Recurring Billing may or may not yet be instituted as part of your property service in the Pay Now. Rezedent.com is PCI/DSS compliant and no payment data is stored in Rezedent.com database. Any stored data is 128bit encryption on our Payment Processing Partner Payment Gateway Vault. As used in these ToS, “billing” shall indicate either a charge or debit, as applicable, against your method of payment, including a checking account, where applicable. The amount and fee will be billed when you pay your fees online and on each monthly renewal thereafter unless and until you cancel use of your Recurring Payment Service with 30 days’ notice. We automatically bill your method of payment each month around the first day of your billing cycle as entered by your Property Representative. You can access your payment record and payment history by logging into your account and selecting Payment History. You can discontinue recurring payments under Payment History according to terms above.
If Credit Card or ACH (auto debit) Funds are deemed not available by your bank, and a returned failure in payment from the processing bank, a non-sufficient funds or failure fee could be assessed at $50.00 to the USER who is responsible to reimburse that fee to Rezedent.com. If your automatic payment fails for any reason, Rezedent.com could cancel your future Automatic Payments. You must re-enroll with your updated payment credentials upon subsequent login. If your automatic payment fails, you will be able to login and make a onetime payment for the current month, at which time you can re-enroll for automatic payments.
All Administrative Fees and Rent/HOA Dues and Charges are nonrefundable and there are no refunds or credits for billing errors on yours or Property Representatives behalf. At any time, and for any reason, we may provide a refund, discount, credit, or other consideration to some or all of our customers (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance. We may change the fees and charges in effect or add new fees and charges from time to time and may give you advance notice of these changes by your property representative. If you prefer to use a different method of payment, or if there is a change in the validity of your credit card or its expiration date, you may change your method of payment information by logging into your account and making changes accordingly. If your method of payment becomes invalid and you do not edit your method of payment information, you authorize Company to continue billing that method of payment and you remain responsible for any uncollected amounts.
You must update and/or notify us of any change to your credit card information or to the bank account information if you are paying via ACH transfer, by modifying and updating your account information in order to have your monthly rent or dues paid on time.
Your use of the Automatic Payment Services and billing for such Services will continue in effect unless and until you decide to cancel your use of the Services or we terminate it on your Lease End Date or Move out date. Cancellation will take effect within 30 days. We will bill the recurring monthly fee (if applicable) plus any applicable Administrative Fee to the method of payment that you provide to us during registration (or to a different method of payment if you change your account information).
If your Property Manager increases or decreases your rate of rent, HOA Dues or fees, the amount needs to be updated by Property Representative and will automatically reflect the change on your Make Payment invoice in your portal. Your Property Representative is responsible for maintaining the Rent and/or HOA Dues portion of their Administrative Property Manager portal. If Property Representative does not know how to update your Rent and/or HOA dues, please contact Rezedent.com customer support team at hellosupport@rezedent.com. If the user has Recurring Payments set up and Rent, Dues or Fees change, you will be notified of the changes to your account via email. You will have to verify the changes to your account and your automatic payment status upon login.
To cover any chance of misuse (back pedaling) that after a payment is authorized, and confirmations are sent, it is suggested that the User of the site, whether it is you, Admin, Account Manager, etc. that the User logs out, closes the browser, and clears the cache, cookies and history when leaving the site.
Once any charge has been processed and authorized by you through the use of your credit card account, you agree that you shall not request your credit card company to reverse the charges or initiate a chargeback to Rezedent.com or your Property. If, for whatever reason, you believe you have a legitimate basis to request a credit for a credit card previously processed against your credit card account, you agree that you shall contact your property representative or management company. Rezedent.com is not responsible for rent/dues payment that you authorize. Any reverse charges which cause the credit card company to impose a charge-back or non-sufficient funds (NSF) cost against Rezedent.com shall be reimposed by Rezedent.com on your account and you agree to be liable for such charges at $50 per instance and any Administrative fee imposed. Such cost may in some circumstances actually exceed the cost of the reverse item or charge back. You agree to indemnify and hold Rezedent.com harmless from any and all costs and liability.
In the event of a refund requested by your representative management company, you as the card holder agree to provide to your Property Manager and/or Rezedent.com all of the following information to assure a proper credit and/or refund including transaction ID captured at time of online payment. You will verify you are the card holder for such transaction to be refunded and provide to Rezedent.com and/or its representatives verification of the card holder name, the actual account number on the card, any other information requested to process the same, billing address, date of transaction, the amount, the property management company, the property address, and any and all additional information requested by Rezedent.com representatives. These additional verifications can include, but not be limited to, copy of the credit card, copy of the Driver’s License matching the name on the credit card, billing statement showing the debit and the account number on the credit card, copy of Driver’s License matching the statement of the credit card.
Either you, Company or Landlord may cancel use of the Service with or without cause at any time and effective immediately. You may close your account by sending an e-mail to hellosupport@rezedent.com to request discontinuance of the Service and destroying all materials obtained from the Service. You will remain liable for all outstanding payments and fees due at the time of cancellation. Company may terminate the Service immediately without notice if you, in Company’s sole discretion, fail to comply with any provision of these ToS. Upon termination by you or upon notice of termination by Company, you must destroy promptly all materials obtained from the Service and any copies thereof. Sections 8, 11, 13 and 14 shall survive any termination of the terms and conditions of service.
You acquire absolutely no rights or licenses in or to the Service and materials contained within the Service other than the limited right to utilize the Service in accordance with the terms and conditions of service. Should you choose to download content from the Service, you must do so in accordance with the terms and conditions of service. Such download is licensed to you by Company only for your own personal, noncommercial use in accordance with the terms and conditions of service and does not transfer any other rights to you.
You may use the Services only for lawful purposes. Transmission, distribution, sale or storage of any material in violation of any applicable law, regulation, or the ToS is prohibited. The following non-exhaustive list details the kinds of illegal or harmful conduct that are prohibited. Company reserves the rights to restrict or prohibit any and all uses of the Services or content on your Web site(s) and to remove such materials from its servers, which Company determines in its sole discretion is harmful to its servers, systems, network, reputation, good will, other Company customers, or any third parties.
Violations of Company's or any third party's server, system or network security through the use of the Services are prohibited, and may result in criminal and civil liability. Company may investigate incidents involving such violations. Company may involve and cooperate with law enforcement if a criminal violation is suspected. Examples of server, system or network security violations include, without limitation, the following:
This Site and all Site design, including but not limited to text, content, photographs, video, audio, interfaces, graphics and the selection and the arrangement thereof is protected by patents, copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of the US and other countries. Company’s Service is also protected as a collective work or compilation under US copyright and other laws and treaties. All individual articles of information, policies and other elements making up the Service are also copyrighted works. You agree to abide by all applicable patent, trademark, copyright and other laws, as well as any additional patent, trademark and copyright notices or restrictions contained in the Service. Any use of materials on this Site, other than as permitted under Section 2 of this agreement including reproduction, modification, distribution, or republication, without prior written permission of Company is absolutely prohibited.
The information, services, products, and materials contained in this Site, including, without limitation, text, graphics, and links, are provided on an “AS IS” basis with no warranty. To the maximum extent permitted by law, Company disclaims all representations and WARRANTIES, EXPRESS OR IMPLIED, with respect to such information, services, products, and materials, including but not limited to WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. Company disclaims any representation that its services will be uninterrupted or error free; or that features or services provided third parties (including but not limited to telecommunication services, ad servers, and web or “browser” software) will not be interrupted, work, or be error free. You agree to indemnify Company and its employees, representatives, agents and suppliers, against any claim, suit, action or other proceeding brought against Company, its employees, representatives, suppliers and agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against Company, its employees, representatives, suppliers and agents is based on or arises in connection with the Service, or any links on the Service, including, but not limited to: (i) your use or someone using your computer for use of the Service; (ii) your use or someone using your account, where applicable; (iii) a violation of the terms and conditions of service by you or anyone using your computer (or account, where applicable); (iv) a claim that any use of the Service by you or someone using your computer (or account, where applicable) infringes any intellectual property right of any third party, or any right of personality or publicity, is libelous or defamatory, or otherwise results in injury or damage to any third party; (v) any deletions, additions, insertions or alterations to, or any unauthorized use of, the Service by you or someone using your computer (or account, where applicable); (vi) any misrepresentation, including false or inaccurate Sign Up Information, or breach of representation or warranty made by you contained herein; or (vii) any breach of any covenant or agreement to be performed by you under these terms and conditions of service. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim.
You irrevocably agree that all actions or proceedings arising out of, from or related to these terms and conditions of service or the Service shall be litigated in local, state or federal court having suits within the county of San Mateo and State of California. You further hereby consent and submit to the jurisdiction of any local, state or federal courts located within said state and hereby waive any right to transfer or change the venue of any such litigation. All actions or proceedings arising out of, from or related to these terms and conditions of service or the Service shall be governed and controlled by application of the laws of the State of California as to interpretation, enforcement, validity, construction, effect and in all other respects.
You acknowledge that Company has the right to change the content or technical specifications of any aspect of the Service at any time at Company’s sole discretion. You further accept that any such changes may result in you temporarily being unable to access the Service.
The captions and headings appearing in terms and condition of service are for reference only and will not be considered in construing this agreement.
If any provision of the terms and conditions of service, or the application thereof, is found invalid or unenforceable, that provision will be amended to achieve as nearly as possible the same economic effect as the original provision and the remainder of this agreement will remain in full force.
These ToS, including the Sign-Up Information, contain the entire understanding and agreement between the you and Company with respect to its subject matter, superseding all prior or contemporaneous representations, understandings, and any other oral or written agreements between the parties with respect to such subject matter.
Company reserves the right to modify this ToS at any time, effective upon its posting, as modified. Each time you use the Website, you agree to the currently posted policies and Agreements by accessing or using our Website, products or services.
By clicking the “Accept” button you represent and warrant that you have read, acknowledge and agree to be bound by the terms and conditions of the Company’s service. You further represent and agree that: (i) you have the power and authority to enter into this agreement; (ii) you are at least eighteen (18) years old; (iii) you will comply with all US law regarding the transmission of any data obtained from the Service in accordance with the terms and conditions of service, (iv) you will not use the Service for illegal purposes, and (v) you will not interfere or disrupt networks connected to the Service.
Company respects the privacy of visitors to our site. Please take a few minutes to review our Privacy Policy.
Company requests that anyone who believes that there is a violation of this ToS direct the information to its legal department at: hellosupport@rezedent.com. In making this report, please provide the following information if it is available: (1) the IP address used to commit the alleged violation; (2) the date and time of the alleged violation; (3) evidence of the alleged violation. In response to any complaint, Company may take any one or more of the following actions: (1) issue written or verbal warnings; (2) suspend services; (3) terminate services without notice; (4) bring legal action to enjoin violations and/or to collect damages, if any caused by the violation; (5) such other actions in the sole discretion of Company.
Any failure to insist upon or enforce performance of any provision in this ToS will not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice will act to modify any provision in this ToS and Agreement. Company may assign its rights and duties under these terms to any party at any time without notice to you. If any provision of this Agreement is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these terms and conditions so that it does not affect the validity and enforceability of any remaining provisions.
Any questions regarding this ToS should be directed to hellosupport@rezedent.com.